Terms of Service

These terms are an agreement between you and Aurora Lab Inc. ("Aurora", "we", "us"), the company that operates the Aurora products, covering your use of our websites, apps, and services — including Aurora Chat, Aurora Drive, Aurora Docs, and the account dashboard (together, the "Services"). By creating an account or using the Services, you agree to these terms. If you're using Aurora for an organization, you're agreeing on its behalf.

1. Eligibility & your account

You must be at least 16 years old to use Aurora. Keep your login credentials secure — you're responsible for activity under your account. Tell us promptly at [email protected] if you suspect unauthorized use.

2. The Services

Aurora gives you AI-assisted chat, file storage, documents, and related tools. We improve the Services continually, so features may change, be added, or be removed. We aim for high availability but don't guarantee the Services will be uninterrupted or error-free.

3. Acceptable use

You agree not to use Aurora to:

• break the law, or infringe others' privacy, IP, or other rights;
• generate or distribute malware, spam, or content that is unlawful, harassing, hateful, or sexually exploitative of minors;
• attempt to bypass usage limits, security, or access controls, or disrupt the Services or other users;
• resell or provide the Services to third parties except as expressly permitted.

AI features must be used responsibly. AI output can be inaccurate — don't rely on it for professional, legal, medical, or financial decisions without independent verification.

4. Plans, billing & refunds

Paid plans are billed in advance through our payment processor, Stripe, on a recurring basis (for example, monthly) until cancelled. Some plans also allow opt-in pay-as-you-go usage beyond your included limits, billed against your balance up to a cap you set. You can change or cancel your plan anytime from the billing dashboard; cancellation takes effect at the end of the current billing period and you keep access until then. Except where required by law, payments are non-refundable, though we'll always look at good-faith billing issues — just reach out.

5. Your content & AI output

You keep ownership of the content you upload or create with Aurora ("Your Content"). You grant us the limited rights needed to operate the Services — to store, process, and transmit Your Content to provide features you request (for example, sending a message to the AI model to generate a reply). Subject to these terms and applicable law, output the AI generates for you is yours to use. You're responsible for Your Content and for ensuring you have the rights to it.

6. Intellectual property

Aurora, our logos, software, and the look and feel of the Services are owned by us or our licensors and are protected by law. These terms don't grant you any right to our trademarks or branding.

7. Third-party services

Aurora relies on trusted third parties to operate (see the Privacy Policy for the list). Your use of features powered by them may also be subject to their terms. We're not responsible for third-party services we don't control.

8. Disclaimers

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

9. Limitation of liability

To the fullest extent permitted by law, Aurora will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

10. Termination

You can stop using Aurora and delete your account at any time. We may suspend or terminate access if you breach these terms or to protect the Services or other users. On termination, your right to use the Services ends; we'll handle your data as described in the Privacy Policy.

11. Changes to these terms

We may update these terms as Aurora evolves. If we make material changes, we'll update the date above and, where appropriate, notify you. Continuing to use the Services after changes take effect means you accept them.

12. Governing law

These terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law rules, and the courts located there will have jurisdiction over any disputes, except where applicable law gives you the right to bring a claim elsewhere.

13. Contact

Questions about these terms? Email [email protected].